Feedback & Complaints

Cyan Pak values every comment, suggestion, and concern from our customers and partners. This Feedback & Complaints page is designed to provide a clear and direct way for customers to share their experience with our coffee packaging products, printing services, order process, delivery, or after-sales support.

If you have received a product that does not meet your expectations, or if you have experienced an issue with our service, we encourage you to contact our team as soon as possible. To help us review the situation efficiently, please provide detailed information such as your order details, product type, photos, delivery records, and a clear description of the issue.

All complaints should be submitted within 30 days after receiving the goods, or within 30 days after becoming aware of a service-related problem. Once we receive your feedback, our team will carefully review the case, communicate with the relevant departments, and keep you updated while we work toward a fair and practical solution.

Your feedback helps us improve product quality, customer service, packaging performance, and delivery reliability. Cyan Pak is committed to building long-term trust with coffee roasters, cafés, distributors, and brands worldwide through responsible communication and continuous improvement.